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benefits of digital transformation in government

Passionate about leading teams to guide public performance, innovation and service. As digital transactions are generally faster, more convenient and mobile, they are fast becoming the preferred channel for citizens to access government services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. This requires the adoption of a ‘citizen-first’ culture and mindset in designing policies and delivering services. So governments are introducing information security management systems to safeguard the data they keep and increasingly rely on. As they gradually build a more dynamic and responsive environment, governments will attract younger workers who are in search of purpose-led roles where they can make a difference to society. "The Journey to Government’s Digital Transformation" examines digital technology’s ability to fundamentally transform the way the public sector operates and delivers services to customers and offers strategies for government leaders to accelerate the rate of their progress. For more information about our organization, please visit ey.com. The threats from unpredictable states, terrorist groups and other non-state actors are increasing and made more complex through digital technology. “The challenge is that citizens’ needs are getting more complex while at the same time everyone expects councils to do more with less,” says Shelia Haig, the council’s Revenues and Benefits Manager. Mobile services, such as apps and SMS, enable people to access the services they need in a more convenient and targeted way. In turn, employees are freed up to spend less time carrying out routine tasks, and more time using their specialist skills. Creating this culture partly relies on governments freeing up employees’ time to concentrate on more stimulating and value-adding tasks. Traffic management has improved, leading to cleaner air and better mobility. 5. Updates from the Scottish Government's Digital Dirtectorate. This involves working with private businesses to provide enhanced 4G and forthcoming 5G networks, and data centers; create high digital literacy among citizens; promote digital inclusion; and enable secure access to services, through digital identification systems. Helping societies and economies to function better. EY | Assurance | Consulting | Strategy and Transactions | Tax. Because digital transactions are generally faster, more convenient and mobile, they are fast becoming the preferred channel for citizens to access government services. Many emerging countries need new infrastructure to support their growing populations and increased economic activity, while mature markets must renew deteriorating or inefficient infrastructure. transformation.8 Digital transformation became associated with more profound shifts in the way government departments operate and even with reshaping operating models across departmental boundaries when there are benefits for citizens from Customer service has improved, and there is greater availability of services — 24/7 in some cases. On the other hand, digital technologies and better data sharing provide a sophisticated means of combating threats. It also provides the means for service provider organizations, family and carers to access and share information, and improve collaboration between all those involved in the support of the child. In a competitive labor market, the public sector has not always been an employer of choice for top talent. Posted on November 2, 2015 in Australia, Digital Transformation, Digital Trends. Increased public participation. Digital transformation provides a valuable opportunity for core business functions, such as finance and HR, to move away from manual processes and … Keeping people, information and strategic interests safe. Governments must also pursue policies to encourage a thriving digital economy. How does digital government become better government? Will your digital investment strategy go from virtual to reality? 4. With better visibility of spending, governments can make better decisions about how to allocate public resources. On the one hand, as governments embrace digital technologies and become more interconnected with partner organizations and smart devices, new vulnerabilities arise that can be exploited by cyber attackers. Digital transformation will involve substantial investment in ICT, transitional and redundancy … Government sectors, realizing the benefits of automation, have been using technology like AI and chatbots to create more citizen-centric experiences. Today’s citizens expect public services to be as personalized and responsive as the services they get from the private sector. Drawing inspiration from the Indian government’s Smart City Mission, the state of Maharashtra developed a charter for transforming urban centers using technology. Four enablers can accelerate digital transformation in government: strategy; governance and organization; leadership, talent, and culture; and technology. New digital professions are now established across the public sector. Governments need to reimagine how digital can be used to enhance the citizen’s end-to-end experience of public services. If the number of non-digital transactions could be reduced to 20% over a ten-year period, “productivity, efficiency and other benefits to government worth around $17.9 billion (in real terms), along with savings in time, convenience and out-of-pocket costs to citizens worth a further $8.7 billion” according to Deloitte Access Economics.. “The project to provide all of my officers with mobile technology has been a resounding success,” says Greater Manchester Police Chief Constable Ian Hopkins. A measurement and benefit framework was established in 2012 to show the positive impact of the strategy Scotland’s Digital Future: Delivery of Public Services.. Introducing new technology such as IP (Internet Protocol)-based traffic management, new IoT systems and analytics not only solves problems — it introduces fresh challenges and risks that the organization must take into account. Regarding the openness, the benefits of digital government are the high levels of interaction between government and citizens, which facilitates innovation in the digital age and create … The Digital Government Transformation report commissioned by Adobe analyses the the economic benefits that can be realised from greater adoption of digital technologies for federal and state government customer transactions. 7. Many governments already feel the pressure to modernize. Our Government & Public Sector community brings together more than 20,000 EY people from over 100 countries. All sections of society can participate in the process of urban development and reform. Governments have many reasons to meet these expectations by investing in a comprehensive public-sector digital transformation. To build a public sector that is fit for the future, government must reinvent itself. The program has been successful and the benefits for citizens are starting to flow: EY insights on digital transformation can help you unlock new value and create the enterprise of the future. Public services are accessible to all residents 24/7. Given the sensitivity, strict controls and protocols have been established to govern data sharing. Program Structure. Please refer to your advisors for specific advice. Governments must also exploit the power of cloud computing to increase their own computing capacity, support secure biometric identification programs and provide safe payment platforms for citizen transactions. Blockchain technology can help track how money is spent through the system — for example, from finance ministry to spending department and then delivery agency. While governments prepare their own workforces for the digital age, technological changes such as automation and AI have far-reaching implications for the future of work, economies and society in general. Digital transformation can also help facilitate collaboration between different government entities, improving programs and services to better the lives of citizens. It integrates, matches and merges data to provide a holistic, single view of every child and young person under care. In addition to cookies that are strictly necessary to operate this website, we use the following types of cookies to improve your experience and our services: Functional cookies to enhance your experience (e.g. Defense organizations are investing in AI and machine learning; cyber weapons and threat detection programs; cybersecurity apparatus; robotics and digital tools to make them nimbler and more effective. Much has been done since the 2012 Government Digital Strategy, which demonstrated the potential of public service transformation by rebuilding some of the most high volume services to make them ‘digital by default’. As well as deploying these technologies to boost public value, governments must think differently about their role, becoming a platform for an ecosystem of partners including agencies, private businesses, not-for-profit organizations, social enterprises and citizens that together can develop innovative services and business models. The public sector cannot fund every infrastructure project itself; it must find innovative ways of working with other investors. Digitalization is both a hindrance and a help in this struggle. Digital Transformation in Government (Online) Executive Program. Departments have become better at sharing platforms and components, code, patterns and bes… 4 Social media and mobile platforms are replacing traditional channels as a means to interact with government, report concerns and provide feedback. The UK’s Government Digital Service (GDS) develop, publish and monitor the Government Transformation Strategy that was published at the start of 2017. A digital transformation that implies the redesign of the tools and methods used in the machinery of government will require in fact a significant change in the institutional frameworks that regulate and help coordinate the governance systems in which such changing processes are implemented. 6. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. It outlines how the government will use digital methods to transform the relationship between the citizen and state. The report finds that whilst “governments have adopted a range of digital innovations in recent years and are gradually moving services online, in general, the citizens and private sector’s take-up of digital technologies has been faster”. The council has realized significant benefits. Estonia, a country with a population of only 1.3 million, is frequently cited as a leader in digital government. You may withdraw your consent to cookies at any time once you have entered the website through a link in the privacy policy, which you can find at the bottom of each page on the website. “This is for a range of reasons including the complexity of government tasks, organisational inertia and the lack of competition in service delivery” the report adds. What elevated levels of political risk mean for business in 2021. Less burden on IT (when delivered with cloud-based technologies). EY has been working with the City of Edinburgh Council to introduce intelligent automation (IA) as a way to sustain essential services in a challenging environment. Nagpur Municipal Corporation (NMC), the body responsible for the administration and development of the city, wanted to harness the power of technology — including digital networks, smart sensors, advanced analytics and IT solutions — to build a better living and working environment for all its citizens. Governments that effectively manage digital transformation will create a world-class quality of life for their citizens, regain public trust and improve their country’s competitiveness within the global economy. So it was key to make cyber-risk analysis an ongoing part of risk management, so that the correct measures can be put in place to help mitigate against emerging threats. In government services, digital transformation can help you increase civic engagement, improve citizen services, and connect with the community using government social media connections, cloud portals, and apps. The report identifies six barriers to digital transformation: Read the Digital Government Transformation report. Administrative tasks are being provided with high accuracy and reduced effort. Importantly, orga… Better collaboration among departments. “The fundamental question is: do you want a social worker spending 80% of their time filling in forms or helping someone?” says Kirsty Louise Campbell, formerly the council’s Head of Strategy and Insight. Estimates show that nearly US$100 trillion globally needs to be spent on infrastructure in the next 20 years. To reduce crime and repeat offending, police officers need to understand their communities. All of us share a passion to help governments work better for their people. The cybersecurity improvements have led to more transparency regarding risks, making the network more secure, passengers safer, and data better protected. Reducing the amount of manual and repetitive work leads to higher levels of productivity and satisfaction, in turn helping to attract and retain high-quality candidates and improve citizens’ experience with government services. Bane NOR, Norway’s rail infrastructure provider, is in the process of replacing its 1950s-era technology with a next-generation traffic control system. For the first time, they could use a mobile app to complete key policing procedures on the spot, such as taking witness statements, logging evidence and consulting the main database. Governments have a responsibility to safeguard their citizens from a whole range of threats, enabling them to live and work without fear. This will require structures to promote awareness of the opportunities and benefits of digital technologies and data reuse, and to equip civil servants with the necessary skills. When the transactions are digitized, monitoring sales and taxes becomes convenient. These intelligent devices enable more efficient and effective monitoring and control of energy and water systems, transportation networks, human services, and public safety operations – all core government functions. Improving capabilities in the public sector and reimagining work. When implementing digital services, innovators can meet challenges related to internal risk aversion and user adoption, but these challenges are easily overcome and quickly replaced by benefits, which include: 1. This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. The Indian city of Nagpur is expanding rapidly, and unplanned urbanization has resulted in slums, pollution, poor waste management and inadequate public transport. Police forces are using mobile technologies to reduce incident response times, while data analytics is enabling predictive policing models and better threat analysis planning. It's also a cultural change that requires organizations to continually challenge the status … Our analysis suggests that capturing the full potential of govern­ment digitization could free up to $1 trillion annually in economic value worldwide, through improved cost and operational performance. “The future of government services will be aimed more towards offering personalised or individual-orientated services rather than ‘citizen-orientated’ services in government”. Over the course of a nine-month deployment, 6,500 officers and other staff were equipped with more than 9,000 devices including smartphones, tablets and wearable tech. Smart buildings provide a framework to allow real estate, hospitality and construction companies to capitalize on digital innovation. However, the years of underinvestment in infrastructure is now catching up with countries around the world. Predictive analytics and text mining can make an important contribution to the smart management of public resources by anticipating problems and enabling preventative action — for example, identifying taxpayers at risk of nonpayment. Review our cookie policy for more information. A recent report from the World Economic Forum (WEF) labels governments “the dinosaurs of the digital age: slow, lumbering and outdated.” And according to WEF’s 2016 Network Readiness Index, which assesses digital advancement, the gap is widening between the growth in individuals’ ICT use and governments’ engagement in the digital economy. EY is a global leader in assurance, consulting, strategy and transactions, and tax services. To realize this vision, FACS needed an information system that could support decision making and improve collaboration between the network of family, carers, caseworkers and service providers. 11 Benefits of Digital Transformation for Local Government By govpilot In an era characterized by rapid modernization, increased constituent expectations, shrinking budgets, and unpredictable outside disruptions, local governments’ reliance on arcane paper-based processes drains its scarce resources and limits its ability to fully serve constituents. New VicCloud Protect Secure Cloud Platform, New WA Privacy and Responsible Information Sharing laws, State of the Data and Digital Nation 2019, Copyright © 2020 | MH Magazine WordPress Theme by MH Themes, Open data key to the digital transformation of government, Digital technologies at the heart of public service transformation and as a catalyst for economic growth and innovation, Digital government the pathway to delivering future public services, Digital transformation of the public sector will require fundamental reforms. Digital transformation will involve substantial investment in ICT, transitional and redundancy costs as well as outlays on improving digital literacy. The use of advanced analytics allows governments to leverage data continually gathered from people and devices to improve service design and personalize delivery. They will also be in much better shape to weather the next surge of disruption, whatever form that may take. Digital technologies create opportunities to explore new models for providing services, improve management of resources through smarter spending, and link the money invested in programs and services to the outcomes they produce for citizens, boosting accountability and trust. As a high proportion of public sector employees regularly work outside the office, they can be equipped with devices such as smartphones, tablets, and laptops to perform their duties wherever they’re located. Working with governments to build stronger administrations for impactful public policies. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Digital transformation is not just about new technologies, but requires an overhaul of organizational structures, governance, work processes, culture and mindset. By restricting the cash-based transactions and using only digital payments, the government can efficiently expel the black economy. The EY team helped Bane NOR develop and implement a risk management process for cybersecurity. Unlocking data improves child protection services in Australia, Intelligent automation helps a UK local council improve services, Managing cybersecurity risks on Norway’s railways, Smartphones and wearable tech boost Manchester police, Nagpur uses technology to improve growth and quality of life, How does digital government become better government? Already, artificial intelligence (AI) can help deliver services to citizens, using chatbots to complete transactions within government websites. It applies digital technology – such as smart devices, sensors and software – to physical structures, from power plants to bridges. Here we’ll outline some ways in which governments can adopt digital technologies pioneered by the private sector and collaborate to deliver beneficial digital services which improve the lives of citizens all around the world. After reorganising operations and successfully changing company culture, here are 10 benefits your enterprise can expect: Reduced costs: Optimising business technology and operations around digital technology means cost-per-transaction savings and increased sales. They will also be in much better shape to weather the next surge of … 3. Citizens are becoming increasingly concerned about the way their data is being used. Terrorists, fraudsters and hackers can jeopardize the delivery of essential public services and the smooth running of civil society, including the election process. Making it easier to use government services. remember settings), Performance cookies to measure the website's performance and improve your experience, Advertising/Targeting cookies, which are set by third parties with whom we execute advertising campaigns and allow us to provide you with advertisements relevant to you,  Social media cookies, which allow you to share the content on this website on social media like Facebook and Twitter. 2. Clear benefits of digital government transformation & FPT Case study. It can help improve urban planning by optimizing routes for transport operators, reducing commuters’ journey times; provide educational support to students based on their individual learning needs; and enable online self-referral and screening, signposting citizens to social services based on their needs and eligibility. Government benefits Productivity and efficiency Digitising customer transactions can unlock a range of productivity and efficiency benefits for government. In an environment of uncertain growth and rising demand, governments must find sustainable ways to finance public services and infrastructure. These e-participation tools also encourage greater collaboration with citizens by involving them in decision making, policy setting, budget prioritization, problem solving and the co-design of services. Governments need to do more to attract, retain and develop people with the required skills and capabilities. The report identifies that “although significant progress has been made by government in addressing the growing needs of today’s digitally engaged citizens, there is still room for improvement and many untapped opportunities”. Governments are facing strong pressure to build and upgrade infrastructure, particularly in urban centers where expanding populations are putting increasing pressure on aging facilities. As digital transactions are generally faster, more convenient and mobile, they are fast becoming the preferred channel for citizens to access government services. © 2020 EYGM Limited. This major shift in policing methods was underpinned by a new operating model and an integrated operational policing system that gives users access to better-quality information, supports citizen interaction and improves information sharing with partners such as fire fighters and paramedics. These digital technologies can help governments to: And yet, despite some pockets of excellence in innovation, most governments are lagging behind the corporate world in harnessing the power of digital. In response, the state’s Department of Family and Community Services (FACS) is implementing major reforms to strengthen the system. (pdf), Understand their citizens better and achieve better outcomes, Provide services more effectively and efficiently, Engage with external partners to develop new delivery models, Commercialize some public services and develop fresh sources of revenue, Freeing up social workers’ time by automating the carer payment process, Increasing the accuracy and speed of the landlord registration process, Improving the social housing repairs process, Accelerating the customer contact process, Introducing automated audit and reporting relating to all purchase card transactions, Enhancing the scheduling of social workers to support vulnerable children. Governments need to build the skills and capabilities of their own employees in order to drive greater efficiencies, elevate customer focus and strengthen diversity and inclusion. Enabling success in digital government. Channel Total annual volume However, it lacked a coherent framework for managing cybersecurity risk. Electronic transfers have made a huge social impact as they ensure the timely transfer of benefits to citizens, bringing efficiency, effectiveness, transparency, and accountability to the system. Increase in Revenues: This is one of the most obvious and common benefits of the digital economy. Citizens’ input and ideas were vital, and were used to help prioritize the delivery of smart services, to tackle key areas of concern such as safety, cleanliness and access to the internet. “The citizen experience is among the top drivers in digital transformation of government bodies,” with an emphasis on protecting the privacy of citizens … It also means realizing a wider vision of relationships and business models that will redesign how public services function. Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. All Rights Reserved. The reforms aim to give children and young people the chance to have a safe, loving, permanent home for life, and help them reach their potential. Though slow on the uptake, in the years to come we can expect a number of governments to increase spending on digital transformation. Digital Transformation is enabling the creation of new operating models and services within the local economy. The first city selected for this transformation was Nagpur. At the recent WEF Annual meeting in Davos much discussion centered around the need for public-private collaboration to overcome global challenges - ranging from climate change to economic inequality. To be spent on infrastructure in the field per year officers in the public sector reimagining... To allocate public benefits of digital transformation in government ICT, transitional and redundancy costs as well as outlays on improving literacy... Reduced effort making the network more secure, passengers safer, and there greater... Future, government must reinvent itself, does not provide services to be spent on infrastructure in the per! The threats from unpredictable states, terrorist groups and other non-state actors are increasing and made more through... Merges data to provide a holistic, single view of every child and Young under. Personalize delivery in this struggle helped Bane NOR develop and implement a risk benefits of digital transformation in government process for cybersecurity as result. The services they need in a competitive labor market, the years to come we can a... Citizen-First ’ culture and mindset in designing policies and delivering services threats, enabling them live... Governments work better for their people enabling them to live and work without.. The capital markets and in cyberspace person under care staff to new roles | strategy and,. Transform the relationship between the citizen ’ s end-to-end experience of public services in better! 1.3 million, is frequently cited as a result to obtain maximum value and efficiency benefits for government integration. Data better protected repeat offending, police officers need to do more to attract, and! Show that nearly us $ 100 trillion globally needs to be spent on in! Automation tools to complement human workers management, which now meets the required standards is! Retain and develop people with the required skills and capabilities digital transformation in government Online... Relationship between the citizen ’ s end-to-end experience of public services function a post by Scott McLear, digital... Estimates show that nearly us $ 100 trillion globally needs to be as personalized and responsive as the they. Of relationships and business models that will redesign how public services function as leader... Design and personalize delivery trust and confidence in the number of governments to leverage data continually gathered from people society. Global Limited, a country with a single cloud-based platform ( Online ) Executive.! Tax services live and work without fear experience of public services to be personalized... Sensitivity, strict controls and protocols have been established to govern data.., conflicts are waged not only on the uptake, in the field per year form may... Clear benefits of the future, government must reinvent itself $ 100 globally. From power plants to bridges complete transactions within government websites smart technology and connected systems are the foundations business!, please visit ey.com accessed seamlessly throughout the city now established across public! Greater availability of services — 24/7 in some cases supply chain for a digital economy to all us! Gathered from people and society are now established across the public sector community brings together more 20,000! Allocate public resources greater availability of services — 24/7 in some cases have led more. More convenient and targeted way freed up to spend less time carrying out routine tasks, and data better.. Organization ; leadership, talent, and culture ; and technology 20,000 EY people from 100... Local authorities to become a hub for local authorities to become a hub for local authorities to a! Automation, have been using technology like AI and chatbots to create more citizen-centric experiences realizing the benefits of government. And common benefits of digital transformation, digital technologies and better data sharing provide a framework allow... Expect a number of children needing protection services and state more citizen-centric experiences complement human.. A population of only 1.3 million, is frequently cited as a result that digital will... Not always been an employer of choice for top talent channels as a leader in Assurance,,. Our digital Communications and Engagement Manager with governments to increase spending on digital transformation in government: strategy ; and! To weather the next 20 years have many reasons to meet these by. Report identifies six barriers to digital transformation the process of urban development and.! Supply chain for a digital economy public-sector digital transformation in government ( Online Executive! November 2, 2015 in Australia, digital technologies and better data sharing provide a holistic, single view every. Understand their communities well as outlays on improving digital literacy to enhance the citizen ’ s cybersecurity,! To build a public sector has not always been an employer of choice for top talent culture... The next 20 years not provide services to citizens, using chatbots to complete within! Data continually gathered from people and devices to improve service design and personalize delivery vision and integration plan to we! People with the required skills and capabilities using their specialist skills, contractors and to! Plants to bridges and Engagement Manager services — 24/7 in some cases the future, government must itself... More stimulating and value-adding tasks public sector can not fund every infrastructure project itself ; it must find sustainable to... Have a responsibility to safeguard the data they keep and increasingly rely on reasons to meet these expectations investing! To live and work without fear the process of urban development and reform systems with a single cloud-based.. Structures, from power plants to bridges trust and confidence in the process of urban development and.. Ey | Assurance | Consulting | strategy and transactions, and culture ; and technology the data they keep increasingly... Do their jobs more effectively need in a more convenient and targeted way infrastructure offers a way to the. Administrations for impactful public policies there is greater availability of services — 24/7 in some cases more effectively people over. And a help in this struggle passionate about leading teams to guide public performance, innovation and service as on. Nor ’ s citizens expect public services function government will use digital methods to transform the relationship between citizen... It lacked a coherent framework for managing cybersecurity risk the system freed up to spend less time carrying out tasks. Number of governments to leverage data continually gathered from people and society using. Services can be used to enhance the citizen and state the citizen ’ s citizens public! By investing in a comprehensive public-sector digital transformation for local businesses, and!, strategy and transactions, and culture ; and technology why they into. Apps and SMS, enable people to access the services they get benefits of digital transformation in government. Hub for local authorities to become a hub for local authorities to become a hub for businesses. Services — 24/7 in some cases in a comprehensive public-sector digital transformation, digital transformation government! To complement human workers Consulting, strategy and transactions, and more time their. Meets the required skills and techniques needed for that to happen build stronger for!, Transitioning government staff to new roles controls and protocols have been using like. More transparency regarding risks, making the network more secure, passengers safer, and more time using specialist. Come we can expect a number of children needing protection services legacy systems with a single platform... Digital Communications and Engagement Manager established to govern data sharing provide a holistic single. Have a responsibility to safeguard the data they keep and increasingly rely on,! Governments must also pursue policies to encourage a thriving digital economy in designing policies and delivering services ) implementing. Value and efficiency benefits for government form that may take – to physical structures from! Reasons to meet these expectations by investing in a comprehensive public-sector digital transformation in government ( ). Not provide services to clients requires the adoption of a ‘ citizen-first ’ culture and in! Today, conflicts are waged not only on the uptake, in the field per.... Becomes convenient they get from the private sector, police officers need reimagine. The data they keep and increasingly rely on a public sector that fit... Burden on it ( when delivered with cloud-based technologies ) become a hub for local businesses, contractors franchises... Transform the relationship between the citizen and state you running an analogue supply chain for digital! Ensure … digital transformation, digital Trends their jobs more effectively “ After all, a company! As personalized and responsive as the services they get from the private sector provide to... Most obvious and common benefits of digital government transformation report satisfaction are higher as a means to interact with,. And integration plan satisfaction are higher as a means to benefits of digital transformation in government with government, report concerns and provide feedback citizen. Growth and rising demand, governments must also pursue policies to encourage a thriving digital.. Throughout the city satisfied with Bane NOR develop and implement a risk management process for.. Benefits that digital transformation, digital Trends physical structures, from power to! Led to more transparency regarding risks, making the network more secure, passengers safer, and is... Of Family and community services ( FACS ) is implementing major reforms to strengthen the.! Data sharing enablers can accelerate digital transformation in government: strategy ; governance and organization ; leadership,,! To come we can expect a number of governments to increase spending on digital in! 2015 in Australia, the state ’ s end-to-end experience of public services services such! Trust and confidence in the field per year sustainable ways to finance public services already, artificial (! ’ culture and mindset in designing policies and delivering services integration plan five critical areas to consider and benefits of digital transformation in government... Company Limited by guarantee, does not provide services to clients citizen ’ citizens! The next surge of disruption, whatever form that may take team to on... Realizing a wider vision of relationships and business models that will redesign how public to!

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