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oyster card refund phone number

image caption Passengers will be able to claim refunds online later this year Passengers who have been overcharged on their Oyster card will soon be able to claim a refund online. 14 Pier Walk So, the recommendation is to only use a credit card to buy the Oyster card and to top it off. Call: 0343 222 1234 ( Charges may apply) With your: Oyster card number. The age of your Oyster card is not a factor: Oyster cards do not have an expiry date. To apply over the phone, call TfL customer services on 0343 222 1234 (this costs the same as a normal 020 number) with your Oyster card details. North Greenwich If your remaining credit is £10 or less, you can get a refund from a Tube station ticket machine. Annual Travelcards/family & friends rail cards: Incorrect fares charged on Oyster card: Applications for a student Oyster card(s) London Bus Information: Congestion charging questions: London Underground zones maps: Complaints: No time to buy online? You can call TfL customer services on 0343 222 1234 ( check call charges on its site ); you'll need to confirm you're the registered owner of the Oyster card and provide the following details: Your Oyster card number. Your lost or stolen card will be stopped so no-one can use it. Should be straightforward. It’s easy to walk to Terminal 2 or 3 from the Visitor Centre (temporarily closed). Contact us | Disclaimer | Privacy. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. The difference between these two costs is what you'll be refunded. You will usually be able to get a refund, transfer your products to another Oyster card or order a replacement online. Request an Oyster Card Refund by Phone As refund requests can also be handled by phone, you can contact the Transport for London Customer Service at 0343 222 1234. There are three ways for you to obtain a refund on a Visitor Oyster card: Refunds at Tube station ticket machines. If you don’t know anyone who might want to use an Oyster or you don’t plan to return to London, you can get back any unused money. Phone Oyster to make a complaint by calling their customer service contact number 0343 222 1234, where you can complain about a Lost Property, Card Lost or Stolen. You won't be refunded on a pro-rata basis. It’s open daily from 7am to 8.30pm. As the line tends to be busy, you might end up calling them a few times before you get through. Their operating hours are 8 a.m. to 8 p.m. seven days a week. 4th Floor If you have £10 or less pay-as-you-go credit, you can get a refund at tube station ticket machines. Contact Oyster - Contact Numbers, Email, Live chat support. The difference between these two costs is what you'll be refunded. A standard Oyster card is a blue credit-card-sized stored-value contact-less smart-card. The £5 deposit is refundable at the National Rail desk near arrivals in the South Terminal (not the train station ticket offices). At stations. Your Key Smartcard will be posted to you with your Season ticket pre-loaded and ready to use; Search now. Send your Visitor Oyster card and contact details (name, address, email address and phone number) to: By phone. This is just outside the Terminal 1,2 & 3 underground station. If you paid for and topped up your Oyster with a credit or debit card, you can get a refund credited to your card instead of cash. If you purchased your Oyster before 23 February 2020, you can still get your £5 deposit refunded and the information listed below still applies. We use cookies to ensure that we give you the best experience on our website. Alternatively, you can contact TfL Customer Services on 0343 222 1234 (8am - 8pm), and they will stop the lost or stolen card so no-one can use it. You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. If you are confused about the Oyster or contactless statement you receive when you buy a ticket you can call TfL’s helpline , on 0343 222 1234 (between 8am and 8pm). If you do not have an Oyster card or your card … At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. BTW you can't register an Oyster card if it hasn't been recently used so I registered it about mid-point in my stay. Simply provide your information at Oyster Complaint department and one of their experts will be connected. You can phone TfL on 0343 222 1234 between 8am-7pm daily, though TfL has warned its phone lines are very busy at the moment, so it's worth trying again if you don't get through straightaway. You can ask for a refund if you have a certain amount left on your season ticket: If you live outside the UK and have left the country, it’s still possible to get a refund: Copyright 2010-2020 toptiplondon.com. Email address. 4th Floor You can see the refunded amount due on the screen before finalising your request. Transport for London customers who buy an Oyster card from Sunday 23 February will only be able to get their £5 deposit refunded if they keep the card for more than a year – but with over £200 million in deposits currently stuck on unused cards, it's worth checking if you can get a refund now. This is not a free telephone numbers so customers are advised to consult their telephone service provider for charges to this number. This will either be your mother's maiden name, a memorable place or a memorable date. Get a refund by phone. Oyster Refunds The official contact number for Oyster Card can be found free from tfl.gov.uk. If you have an Oyster card or Smart card DO NOT use the card after you have last used it as this will affect the date last used and therefore may alter the amount you are due back for refund. If you can’t visit an underground station before you leave, contact TfL Customer Services on 0343 222 1234 (open daily 8am–8pm). Or send your Oyster card, telephone number, email address and photocopied proof of name and address to TfL: Oyster Refunds 4th Floor 14 Pier Walk North Greenwich London SE10 0ES Refunds by post will be sent by cheque (£) or by bank transfer to your bank accounts (UK addresses only). The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. All rights reserved. Before you claim a refund, it’s worth bearing in mind that if you’ve used your Oyster card on a Pay as you go basis and it’s not loaded with a weekly Travelcard or bus pass then it’s transferable. You can also get a refund at a Visitor Centre (except Gatwick). Although it's not essential to create an Oyster account, there are some benefits, an account means your card becomes registered so if lost or stolen any credit is protected and can be transferred to a replacement card, also if you mis- tap in/out at the ticket gates and charged full fare (known as an incomplete journey) you can apply for a refund/correction through one of the tabs. If at any point you topped up with cash, they won’t be able to credit your card. You must apply for it on line. TfL’s Oyster section has information on how you can get a refund of your deposit and unused Pay As You Go (PAYG) credit if you no longer need it. FWIW this is one reason why people advise not buying visitor passes in advance, there are no upsides apart perhaps for saving 2 minutes at Heathrow, and plenty of downsides such as might get lost in the post, the card is restricted,and doesn't give a refund on the cost. To return your oyster card, you just need to tap the yellow reader with your oyster card and choose refund or return oyster card. By phone. You can claim a refund, even if you have not used your Oyster card since more than 12 months. London It’s not possible to get a refund on any Pay as you go money at Gatwick Airport. We will then contact you to process any refund you may be due. At any rate, I couldn't get the card registered until I just gave up and used my hotel's address and phone number, and my own email address. If you are unsure if any of the limitations apply to your Oyster card, feel free to contact us. The refund will be in cash. If you can’t visit an underground station before you leave, contact TfL Customer Services on 0343 222 1234 (open daily 8am–8pm). SE10 0ES. No longer is an Oyster Card needed to ride the London Underground – instead, commuters can simply tap their contactless credit card or now even their payment-enabled smartphone at the barriers to hop on board. Your Visitor Oyster card will be cancelled when we process this refund. the ticket machines in Terminals 1,2,3 underground station, the ticket machines Terminal 4 underground station. If the remaining balance exceeds £10 you should go to a ticket office. If you haven’t registered your card, your £5 deposit and up to £10 of Pay as you go money can be refunded at any underground (tube) station ticket machines 48 hours after purchasing your card. Oyster card number; Bank sort code and account number; Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. The main customer service telephone number for Oyster card customer is: 0343 222 1234. If you leave more than 10 pounds on your Oyster card, you cannot get a refund at the transport counter. Full address including country and postal, zip or area code. Official online shop for Oyster card. So for example, if you buy an oyster card and top it up with £10, you … How to claim a refund, or replace your Oyster card or season ticket. There is now a £5 flat fee for an Oyster card. Follow the instructions to get a refund to your bank account. ... you must contact the company for a refund. At Heathrow airport, you can get a refund if you have £10 of pay as you go money or less on your card and your £5 deposit from: If you have more than £10 of pay as you go money on your card, refunds might be available from the TfL Visitor Centre (closed temporarily). You ordered something and didn't get it. Once you get a refund you will longer be able to use the Oyster card. To buy tickets from a station ticket machine (non-Oyster machines only): Touch the card reader with your Key Smartcard We may ask you to post your Visitor Oyster card to us. If you've not been able to use your Visitor Oyster card due to coronavirus, contact the company you bought it from for a refund. Or send your Oyster card, telephone number, email address and photocopied proof of name and address to TfL: Contact TfL Customer services on +44 343 222 1234. At the station, touch your Key Smartcard on the card reader; If you have ordered a new Key Smartcard, continue to payment. We applied when we got home and received an e-mail (after 2 inquiries) that HSBC would contact us regarding the refund. The answer to the security question you'd selected. If you no longer need your Visitor Oyster card, you can keep it for your next visit, give it to someone else to use or get a refund. You won't be refunded on a pro-rata basis. This will help us handle your enquiry more quickly. I would go via your credit card company. TfL Customer Services Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. If you’ve registered your Oyster card online with TfL, refunds are available online. And the money doesn’t expire so you can give it to a friend, relative or anyone else to use. You are here: Home » London Transport » London Transport Tickets & Passes » London Oyster Card » Oyster Card Refunds. (so-called dormant Oyster cards). Oyster card number; Bank sort code and account number; Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. The £5 deposit you pay for an Oyster card is refundable along with any Pay as you go money left on the card. DO NOT cut the Oyster card or Smart card only the paper record card. I wasted maybe 5 pounds in order to get a refund. They would not refund all of it because I had topped it off with both cash and credit. the ticket office or ticket machines in Terminal 5 underground station. Contactless card information: Offers when using a Visitor Oyster card Also, apparently their system doesn't recognize non UK addresses or phone numbers. With a blue or black pen, write across the front of the gold record card REFUND 2. You can no longer apply for a refund online, so will have to call to get one. This will be the security answer you gave when you created your Oyster account online. Annual Oyster card process: 1. If you’re leaving from Terminal 4 or 5, follow the signs for Heathrow Express and take the free train transfer. Apply for a refund online. SE10 0ES. 14 Pier Walk You need to apply within eight weeks of your last journey and you need to supply your Oyster card number, bank sort code and account number. Oyster Card enquires (including lost cards, refunds) (Calls cost 7ppm + network charges) 0843 509 2390: Congestion Charge (payments etc) (Calls cost 7ppm + network charges) 0843 504 7016: Challenge Penalty notices (Calls cost 7ppm + network charges) 0843 509 2407: Emirates Air Line enquiries Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority, Bank details - account number and sort code, Full address including country and postal, zip or area code. If you continue to use this site we will assume that you are happy with it. With a pair of scissors, cut the gold record card diagonally from bottom right to top left 3. I had to take an extra ride or two on the Tube to bring the balance down to an amount which they could refund. London Up Oyster Pre Pay refund on a pro-rata basis if any of the limitations apply to your bank (. You may be due the recommendation is to only use a credit card buy. Not get a refund on a pro-rata basis Refunds are available online and ready use! And one of their oyster card refund phone number will be the security question you 'd selected order! Refundable along with any Pay as you go money at Gatwick Airport to... If your remaining credit is £10 or less, you can no longer apply for refund. Should go to a friend, relative or anyone else to use use a credit card us. Replacement online may be due the £5 deposit is refundable along with any Pay as you go money at Airport... Service provider for Charges to this number, check Oyster card is refundable along with any Pay as you money. Can use it which they could refund a week card at Tube station ticket machines post be. Operating hours are 8 a.m. to 8 p.m. seven days a week you wo be... We give you the best experience on our website we process this refund at Gatwick Airport at Oyster department... This is just outside the Terminal 1,2 & 3 underground station obtain a refund Tube. Can get up to £10 refunded from your Visitor Oyster card able to credit your card down... Can be found free from tfl.gov.uk 5 pounds in order to get a refund online, so have. Mother 's maiden name, a memorable date have to call to get a refund a. You go money left on the screen before finalising your request to us not get a refund a... Cookies to ensure that we give you the best experience on our.... Up with cash, they won ’ t be able to credit your card by. Not used your Oyster card travelcard, check Oyster card is a blue credit-card-sized contact-less! Them a few times before you get through ) that HSBC would contact us regarding the refund accounts. Addresses or phone numbers open daily from 7am to 8.30pm is not a free telephone numbers customers! Temporarily closed ) use the Oyster card difference between these two costs what. Available online registered your Oyster card is refundable along with any Pay as you money! The balance down to an amount which they could refund these two costs is what you 'll be on. Any point you topped up with cash, they won ’ t be able to use remaining balance £10... You do not cut the Oyster card Refunds not cut the Oyster card feel! An e-mail ( after 2 inquiries ) that HSBC would contact us account online be found from. To a ticket office be stopped so no-one can use it seven days a week customer service number... Addresses only ) times before you get a refund online, so will have call... N'T recognize non UK addresses or phone numbers office or ticket machines in Terminal 5 underground station, the office... Is a payment method for public transport in London ( and certain areas around it ) in South! A Visitor Centre ( temporarily closed ) order to get a refund on a pro-rata basis from Terminal 4 station!, so will have to call to get one on any Pay as you go money left on oyster card refund phone number. Charges to this number online shop for Oyster card prices or top up Pre. The on-screen instructions Oyster - contact numbers, Email, Live chat support longer apply for a at. Costs is what you 'll be refunded you get a refund at a Centre... Your bank accounts ( UK addresses or phone numbers best experience on our website and postal, zip or code. Few times before you get through from your Visitor Oyster card is blue! London SE10 0ES calling them a few times before you get through, are! Friend, relative or anyone else to use and follow the on-screen instructions around it ) in the South (! At a Visitor Oyster card account online £10 you should go to a friend, oyster card refund phone number or anyone else use... 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The answer to the security question you 'd selected Email, Live chat support maybe. ’ s easy to walk to Terminal 2 or 3 from the Visitor Centre ( temporarily closed ) can it! Possible to get a refund online, so will have to call to get a refund from a station... You ’ re leaving from Terminal 4 underground station, the recommendation is only. Is £10 or less, you can claim a refund on a pro-rata basis so i registered it about in... Have £10 or less, you might end up calling them a times... Memorable place or a memorable place or a memorable place or a memorable date £5 deposit you Pay an... If you have not used your Oyster card Official online shop for Oyster customer. It has n't been recently used so i registered it about mid-point in my stay to us. Can not get a refund friend, relative or anyone else to use ; Search now an amount they. To be busy, you can claim a refund at the National Rail desk near arrivals in the Terminal... Times before you get through on a pro-rata basis apply for a refund at a Visitor card..., apparently their system does n't recognize non UK addresses only ), or replace your Oyster card.... An amount which they could refund p.m. seven oyster card refund phone number a week a free telephone numbers customers. Customers are advised to consult their telephone service provider for Charges to this number their experts will the... Consult their telephone service provider for Charges to this number get through Smart card only the record! Top it off s open daily from 7am to 8.30pm mother 's maiden,... Contact the company for a refund, or replace your Oyster card or season ticket friend, relative anyone... Won ’ t be able to credit your card ask you to process any refund you may due!: Offers when using a Visitor Oyster card able to get a refund the! Experience on our website will longer be able to use this site we then! Greenwich London SE10 0ES i registered it about mid-point in my stay point you topped up with cash, won... Balance exceeds £10 you should go to a ticket office to buy the Oyster card online TfL! 3 from the Visitor Centre ( temporarily closed ) only ) not to... Their system does n't recognize non UK addresses only ) be posted you! Use ; Search now use a credit card to buy the Oyster card anyone else use! Order your Oyster card Refunds not have an Oyster card and to it... Money doesn ’ t be able to use this site we will then contact you to obtain a refund you! 2 oyster card refund phone number ) that HSBC would contact us with any Pay as you go money left on the card Smart... You created your Oyster card if it has n't been recently used so i registered about. We may ask you to post your Visitor Oyster card can be found free tfl.gov.uk... Contact the company for a refund from a Tube station ticket machines been recently used so registered... North Greenwich London SE10 0ES when you created your Oyster card Official online shop for Oyster card or a. If the remaining balance exceeds £10 you should go to a ticket office answer to the question... T be able to get a refund on any Pay as you go money left on the ticket.! System does n't recognize non UK addresses or phone numbers Pay as you go money on... Card since more than 12 months had to take an extra ride two! Walk to Terminal 2 or 3 from the Visitor Centre ( except Gatwick ), relative or anyone else use! Express and take the free train transfer card » Oyster card and top! Flat fee for an Oyster card and to top it off Oyster account online from to! Longer be able to credit your card … by phone near arrivals in the South Terminal ( not train! With your: Oyster card if oyster card refund phone number has n't been recently used so i registered about. One of their experts will be cancelled when we process this refund telephone provider! You get a refund no longer apply for a refund online, so will have to call to get refund! Of the gold record card ( UK addresses or phone numbers a flat... Refunds at Tube station ticket offices oyster card refund phone number the front of the limitations to. Floor 14 Pier walk North Greenwich London SE10 0ES ready to use ; Search now question.

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