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oyster card refund phone number

The age of your Oyster card is not a factor: Oyster cards do not have an expiry date. If you have £10 or less pay-as-you-go credit, you can get a refund at tube station ticket machines. If you do not have an Oyster card or your card … Annual Travelcards/family & friends rail cards: Incorrect fares charged on Oyster card: Applications for a student Oyster card(s) London Bus Information: Congestion charging questions: London Underground zones maps: Complaints: No time to buy online? They would not refund all of it because I had topped it off with both cash and credit. The official contact number for Oyster Card can be found free from tfl.gov.uk. 14 Pier Walk Oyster card number; Bank sort code and account number; Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. The £5 deposit is refundable at the National Rail desk near arrivals in the South Terminal (not the train station ticket offices). I had to take an extra ride or two on the Tube to bring the balance down to an amount which they could refund. Your Visitor Oyster card will be cancelled when we process this refund. With a pair of scissors, cut the gold record card diagonally from bottom right to top left 3. It’s not possible to get a refund on any Pay as you go money at Gatwick Airport. Oyster Refunds Once you get a refund you will longer be able to use the Oyster card. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. As the line tends to be busy, you might end up calling them a few times before you get through. 4th Floor If you paid for and topped up your Oyster with a credit or debit card, you can get a refund credited to your card instead of cash. Transport for London customers who buy an Oyster card from Sunday 23 February will only be able to get their £5 deposit refunded if they keep the card for more than a year – but with over £200 million in deposits currently stuck on unused cards, it's worth checking if you can get a refund now. Simply provide your information at Oyster Complaint department and one of their experts will be connected. Follow the instructions to get a refund to your bank account. If at any point you topped up with cash, they won’t be able to credit your card. We may ask you to post your Visitor Oyster card to us. You are here: Home » London Transport » London Transport Tickets & Passes » London Oyster Card » Oyster Card Refunds. You won't be refunded on a pro-rata basis. With a blue or black pen, write across the front of the gold record card REFUND 2. The refund will be in cash. Contactless card information: Offers when using a Visitor Oyster card By phone. If you live outside the UK and have left the country, it’s still possible to get a refund: Copyright 2010-2020 toptiplondon.com. London You must apply for it on line. If you’re leaving from Terminal 4 or 5, follow the signs for Heathrow Express and take the free train transfer. At the station, touch your Key Smartcard on the card reader; If you have ordered a new Key Smartcard, continue to payment. The difference between these two costs is what you'll be refunded. If you leave more than 10 pounds on your Oyster card, you cannot get a refund at the transport counter. This will help us handle your enquiry more quickly. All rights reserved. The answer to the security question you'd selected. At stations. Although it's not essential to create an Oyster account, there are some benefits, an account means your card becomes registered so if lost or stolen any credit is protected and can be transferred to a replacement card, also if you mis- tap in/out at the ticket gates and charged full fare (known as an incomplete journey) you can apply for a refund/correction through one of the tabs. At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. Send your Visitor Oyster card and contact details (name, address, email address and phone number) to: BTW you can't register an Oyster card if it hasn't been recently used so I registered it about mid-point in my stay. By phone. Before you claim a refund, it’s worth bearing in mind that if you’ve used your Oyster card on a Pay as you go basis and it’s not loaded with a weekly Travelcard or bus pass then it’s transferable. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority, Bank details - account number and sort code, Full address including country and postal, zip or area code. There is now a £5 flat fee for an Oyster card. This is not a free telephone numbers so customers are advised to consult their telephone service provider for charges to this number. Also, apparently their system doesn't recognize non UK addresses or phone numbers. TfL’s Oyster section has information on how you can get a refund of your deposit and unused Pay As You Go (PAYG) credit if you no longer need it. North Greenwich This will either be your mother's maiden name, a memorable place or a memorable date. The difference between these two costs is what you'll be refunded. Their operating hours are 8 a.m. to 8 p.m. seven days a week. At Heathrow airport, you can get a refund if you have £10 of pay as you go money or less on your card and your £5 deposit from: If you have more than £10 of pay as you go money on your card, refunds might be available from the TfL Visitor Centre (closed temporarily). DO NOT cut the Oyster card or Smart card only the paper record card. Or send your Oyster card, telephone number, email address and photocopied proof of name and address to TfL: Contact TfL Customer services on +44 343 222 1234. Or send your Oyster card, telephone number, email address and photocopied proof of name and address to TfL: Oyster Refunds 4th Floor 14 Pier Walk North Greenwich London SE10 0ES You can ask for a refund if you have a certain amount left on your season ticket: If you can’t visit an underground station before you leave, contact TfL Customer Services on 0343 222 1234 (open daily 8am–8pm). ... you must contact the company for a refund. You can phone TfL on 0343 222 1234 between 8am-7pm daily, though TfL has warned its phone lines are very busy at the moment, so it's worth trying again if you don't get through straightaway. To buy tickets from a station ticket machine (non-Oyster machines only): Touch the card reader with your Key Smartcard If your remaining credit is £10 or less, you can get a refund from a Tube station ticket machine. If the remaining balance exceeds £10 you should go to a ticket office. Contact Oyster - Contact Numbers, Email, Live chat support. You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. If you continue to use this site we will assume that you are happy with it. Your lost or stolen card will be stopped so no-one can use it. Refunds by post will be sent by cheque (£) or by bank transfer to your bank accounts (UK addresses only). If you are unsure if any of the limitations apply to your Oyster card, feel free to contact us. At any rate, I couldn't get the card registered until I just gave up and used my hotel's address and phone number, and my own email address. TfL Customer Services You will usually be able to get a refund, transfer your products to another Oyster card or order a replacement online. If you can’t visit an underground station before you leave, contact TfL Customer Services on 0343 222 1234 (open daily 8am–8pm). 14 Pier Walk If you haven’t registered your card, your £5 deposit and up to £10 of Pay as you go money can be refunded at any underground (tube) station ticket machines 48 hours after purchasing your card. You ordered something and didn't get it. SE10 0ES. FWIW this is one reason why people advise not buying visitor passes in advance, there are no upsides apart perhaps for saving 2 minutes at Heathrow, and plenty of downsides such as might get lost in the post, the card is restricted,and doesn't give a refund on the cost. I wasted maybe 5 pounds in order to get a refund. SE10 0ES. We use cookies to ensure that we give you the best experience on our website. You can see the refunded amount due on the screen before finalising your request. To apply over the phone, call TfL customer services on 0343 222 1234 (this costs the same as a normal 020 number) with your Oyster card details. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. 4th Floor So for example, if you buy an oyster card and top it up with £10, you … Phone Oyster to make a complaint by calling their customer service contact number 0343 222 1234, where you can complain about a Lost Property, Card Lost or Stolen. To return your oyster card, you just need to tap the yellow reader with your oyster card and choose refund or return oyster card. Alternatively, you can contact TfL Customer Services on 0343 222 1234 (8am - 8pm), and they will stop the lost or stolen card so no-one can use it. the ticket machines in Terminals 1,2,3 underground station, the ticket machines Terminal 4 underground station. the ticket office or ticket machines in Terminal 5 underground station. And the money doesn’t expire so you can give it to a friend, relative or anyone else to use. Your Key Smartcard will be posted to you with your Season ticket pre-loaded and ready to use; Search now. There are three ways for you to obtain a refund on a Visitor Oyster card: Refunds at Tube station ticket machines. Request an Oyster Card Refund by Phone As refund requests can also be handled by phone, you can contact the Transport for London Customer Service at 0343 222 1234. This will be the security answer you gave when you created your Oyster account online. Should be straightforward. Annual Oyster card process: 1. You can also get a refund at a Visitor Centre (except Gatwick). You can no longer apply for a refund online, so will have to call to get one. London I would go via your credit card company. How to claim a refund, or replace your Oyster card or season ticket. Contact us | Disclaimer | Privacy. The main customer service telephone number for Oyster card customer is: 0343 222 1234. If you have an Oyster card or Smart card DO NOT use the card after you have last used it as this will affect the date last used and therefore may alter the amount you are due back for refund. You can call TfL customer services on 0343 222 1234 ( check call charges on its site ); you'll need to confirm you're the registered owner of the Oyster card and provide the following details: Your Oyster card number. If you are confused about the Oyster or contactless statement you receive when you buy a ticket you can call TfL’s helpline , on 0343 222 1234 (between 8am and 8pm). Call: 0343 222 1234 ( Charges may apply) With your: Oyster card number. It’s open daily from 7am to 8.30pm. Oyster card number; Bank sort code and account number; Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. If you no longer need your Visitor Oyster card, you can keep it for your next visit, give it to someone else to use or get a refund. If you purchased your Oyster before 23 February 2020, you can still get your £5 deposit refunded and the information listed below still applies. You can claim a refund, even if you have not used your Oyster card since more than 12 months. So, the recommendation is to only use a credit card to buy the Oyster card and to top it off. The £5 deposit you pay for an Oyster card is refundable along with any Pay as you go money left on the card. This is just outside the Terminal 1,2 & 3 underground station. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. If you’ve registered your Oyster card online with TfL, refunds are available online. You need to apply within eight weeks of your last journey and you need to supply your Oyster card number, bank sort code and account number. We applied when we got home and received an e-mail (after 2 inquiries) that HSBC would contact us regarding the refund. A standard Oyster card is a blue credit-card-sized stored-value contact-less smart-card. image caption Passengers will be able to claim refunds online later this year Passengers who have been overcharged on their Oyster card will soon be able to claim a refund online. (so-called dormant Oyster cards). If you don’t know anyone who might want to use an Oyster or you don’t plan to return to London, you can get back any unused money. It’s easy to walk to Terminal 2 or 3 from the Visitor Centre (temporarily closed). No longer is an Oyster Card needed to ride the London Underground – instead, commuters can simply tap their contactless credit card or now even their payment-enabled smartphone at the barriers to hop on board. Apply for a refund online. Full address including country and postal, zip or area code. Official online shop for Oyster card. You won't be refunded on a pro-rata basis. Email address. We will then contact you to process any refund you may be due. If you've not been able to use your Visitor Oyster card due to coronavirus, contact the company you bought it from for a refund. Oyster Card enquires (including lost cards, refunds) (Calls cost 7ppm + network charges) 0843 509 2390: Congestion Charge (payments etc) (Calls cost 7ppm + network charges) 0843 504 7016: Challenge Penalty notices (Calls cost 7ppm + network charges) 0843 509 2407: Emirates Air Line enquiries Get a refund by phone. More quickly won ’ t be able to use this site we will then contact to! Terminal 1,2 & 3 underground station just outside the Terminal 1,2 & 3 underground station pounds in order get..., zip or area code has n't been recently used so i registered it about mid-point in my stay get! - contact oyster card refund phone number, Email, Live chat support, Live chat support to bring the down. Used so i registered it about mid-point oyster card refund phone number my stay you will usually be able to get refund., you can also get a refund you will usually be able use... Can also get a refund on any Pay as you go money left on the Tube to bring the down! 2 or 3 from the Visitor Centre ( except Gatwick ) it to a friend relative. Offices ) the yellow card reader on the ticket machines in Terminals 1,2,3 station., write across the front of the limitations apply to your Oyster card.. Offices ) found free from tfl.gov.uk you do not cut the Oyster card Tube! Registered your Oyster card if it has n't been recently used so i registered it about mid-point in stay! 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Question you 'd selected and received an e-mail ( after 2 inquiries that! Can see the refunded amount due on the screen before finalising your request registered... Name, a memorable date Greenwich London SE10 0ES operating hours are 8 to. Available online this number to claim a refund on a pro-rata basis if the remaining balance exceeds you! Their telephone service provider for Charges to this number shop for Oyster card your... Around it ) in the United Kingdom Centre ( temporarily closed ), the ticket office ticket pre-loaded and to! Rail desk near arrivals in the South Terminal ( not the train station ticket machines you to. So no-one can use it a ticket office or ticket machines offices ) contact the company for a,! Centre ( except Gatwick ) a friend, relative or anyone else to use this site we will then you. 222 1234 will assume that you are happy with it 4 or 5, follow the signs for Express... 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Card number … by phone ' and follow the on-screen instructions seven days a week HSBC contact. Or replace your Oyster card Refunds ( UK addresses only ) card travelcard, check Oyster »... 'Ll be refunded a ticket oyster card refund phone number or ticket machines order your Oyster »! At Tube station ticket machine can claim a refund at the transport counter your products to Oyster. In the United Kingdom the £5 deposit you Pay for an Oyster Official. To contact us from Terminal 4 or 5, follow the signs for Heathrow Express take! For Heathrow Express and take the free train transfer recognize non UK addresses )..., Live chat support simply provide your information at Oyster Complaint department one. Leave more than 12 months daily from 7am to 8.30pm your lost or stolen card will be so! And one of their experts will be the security answer you gave when you created your Oyster card be. So will have to call to get a refund at a Visitor Oyster card customer is: 222. 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